Warranty Policy

  • To benefit from the warranty, you must bring the original invoice.
  • The warranty does not include:
    • Misuse, cutting, or breakage.
    • The product is opened in a condition other than its natural state.
    • Failure to follow the operating instructions.
    • Exposure of the product to water (if it is not waterproof).
    • Performing any external maintenance.
    • The device malfunctioning completely or partially due to using accessories that are not compatible with the device's specifications.
  • Smart and electronic devices (e.g., Microsoft products, mobile devices, tablets, laptops) come with a 24-month agent warranty. Please check the product page for details.
  • The warranty of products provided as gifts from the Al-Rukn Al-Ashel Trading Establishment store is handled by the agent.
  • If a package or warranty offer is purchased, the warranty applies only to the product experiencing a malfunction.
  • If the product is examined and found to need maintenance, the product will be maintained.
  • If the product is examined and found to not work at all, it will be replaced with a new product.
  • If the product is inspected and found to be subject to misuse, cuts, breakage not covered by the warranty, or is deemed intact after inspection, the product will be reshipped to the customer.
  • The customer will bear the shipping costs for inspecting the product.
  • If the product to be replaced is not available under warranty at one of the Al-Rukn Al-Ashel Trading Establishments or through the website, the customer will be contacted to choose an alternative product after deducting the period of use.
  • The fair usage cost is calculated at 5% of the product value at the time of purchase for each month starting from the date of purchase, not exceeding 80% of the product value.
  • To obtain warranty services, the customer must visit the nearest branch.
    If there is no branch in the city where the order was delivered, please contact us at 00966563838160 or email us at care@ezycorner.com.
  • The inspection period is 7 to 14 working days during official working hours from the time we receive the shipment.
  • Our policy is subject to change without notice. Al-Rukn Al-Ashel Trading Establishment reserves the right to amend the policies at any time without prior notice to the customer.